| How to Contact Us
Phone: 509-962-6631 (West Coast Time Zone - 3 hours behind the East Coast)
Owner and Designer: Jill Eichman
Office Hours: 8 am to 7 pm (please leave a message if we are at UPS)
Mailing Address: Tender Seed Co., 5991 Smithson Rd. Ellensburg, WA 98926
12-2008 Snow out my front door (to the fence started by not finished)!
Please click on HELP at the bottom of the page to read commonly asked questions. It is small, put on your glasses! But there are some here that I've been asked:
Do the Plantable Papers Grow? I have two manufacturers and always on the hunt for more that I buy their paper and make favors from those papers. I have quizzed the owners extensively and they plant and test the paper before they sell the paper. I can only take the word and assurances of the manufacturers (and like I said, I spoke to both owners at length) and they both claim the papers do sprout when planted properly and kept moist and warm during the 2-4 week germination period. If you'd like, please advise me if you find a different seed paper manufacturer you like, we can use their paper perhaps and are always willing to meet your needs. If you are extremely concerned about this issue and it is more important than the giving of a novelty of plantable paper or the favor theme or design itself and you want to be 100% sure it is going to grow then I suggest that a seed packet or pot or another product where the seeds pour out into your hand may be more to your liking. Even then, seeds have germination rates which are usually 85% - 95% germination rate. Remember favors are made up of image, theme, the "cute" factor, personalizations and the plantable part. While picking your product, think of what is most important to you. This is not to say that this paper does not grow as I can only speak to it as far as the manufacturer's assurances and guarantees, but if you want something unique and personalized that a person doesn't get every day, then our favors are for you.
Can I buy just the plantable shapes only? Yes, if your product is telling you it includes a sticker and a cello sleeve, we will reduce your price by 10 cents per item if you do not want those things. I can do that adjustment when I finalize the transaction. Just tell us what you want, we are happy to work with you.
What is a seed packet? A seed packet is now offered as a personalized card and a separate seed packet both are presented to you in a clear open topped cello sleeve (bag). You can use any design you can find on the website which still may or may not have a price and be listed as a seed packet. I have much work to do to fix this transition. Our packet printer passed away with no replacements in sight. We think our new product is better as I can print much more graphics than I ever could on a seed packet.
What about Proofs of my Seed Favor or Card? Can I see what is going to be printed before you produce my order? Yes, we require your approval before we produce your favor. Proofs are e-mailed to you and please check your spam folder first and then call me.
What is a Diaper? A diaper is a real fabric flannel "hand Pinned, hand-made" diaper that our seed packet favor and our 2 inch terra cotta pots sit into. They fit right into them and are a fun addition to your favor and people love them. We are the originators of this diaper and have copyright.
WHAT IS A PLANTABLE BIODEGRADABLE SHAPE? These are wonderful and are hand-made paper that is embedded with flower or herb or even tree seeds, depends on the shape. They are usually 3 to 3 1/2 in diameter and some are thick. Please read the features to each product to know what you are ordering. Basically, soak for 15 min and plant in the garden or pot and paper biodegrades into the soil and helps retain moisture for your plant.
WHAT IS A HOW TO PLANT LABEL (sticker)? If you scroll below your product selection and click on HOW TO PLANT LABEL- That is a small white label that is affixed to the back of the shape and tells how to plant the seed paper.
WHAT IS A CELLO SLEEVE? The definition of a cello sleeve is: An open topped cellophane sleeve in which the shape or favor is slipped into the bag. They are often used also on the seed packet favors and others.
WHAT ABOUT RUSH ORDERS?
Yes, we do Rush orders and do them happily and as quickly as we can. You may have to pay for overnight shipping, 2 day or something appropriate. I may have to have an option to charge you for overnight if we can't get them done the same day you order them. Sometimes 2 other rushes are ahead of you or something unforseen might happen.
Rules regarding RUSH ORDERS: But if you have your order being delivered on Friday and your event is Saturday and you refuse an overnight so that it would get there on Thursday, I am not going to do your order under those conditions. We've had too many times where the Friday delivery did not happen due to weather or other circumstances beyond MY control and your event is ruined. You will have to pay appropriate shipping so that your order arrives on Thurs (2 days before the event) so we have an extra day to deal with any annomolies or hiccups.
QUESTION: Do you mind if I call to order or ask questions? No, I love to meet and talk with my customers especially when you are ordering pots or something that takes a bit to do.
Question: What is Pacific Time Zone? We are 3 hours behind the east coast time wise, so please don't call me if you are in NY at 8:00 am, I won't be here.
Question: Are there still Indians in the west? And yes, there are still Indians! (smile) but no Pony Express, just cows and skunks on the road! (Smile)